Refund policy

Modifications/Cancellations

Individual orders may modified or canceled up to 24 hours prior to the requested ship date by emailing sherri@cherryontopwaco.com or calling (254) 294-8753. All sales are final 24 hours prior to the scheduled delivery window and no exchanges or refunds will be permitted. 

Damages and Issues

Our customers and their experience is our highest aim. If you are not satisfied for any reason, please contact sherri@cherryontopwaco.com, and Cherry on Top, in its sole discretion, will do all we are able to make it right, up to and including product replacment and/or a full or partial refund. Cherry on Top reserves the right to permit or refuse any refund. Other restrictions may apply.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns and Exchanges

Due to their perishable nature of our food items we are not able to accept returns or exchanges after an item ships. 

For non-food items, we have a 7-day return policy, which means you have 7 days after your item is delivered to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, undamaged or unused, and in its original packaging. You’ll also need the order number or proof of purchase.

To request a return, you can contact us at sherri@cherryontopwaco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please note that the cost of shipping each way, plus a $5 restocking fee will be deducted from the refund total.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sherri@cherryontopwaco.com.